We are committed to protecting the privacy of any information provided by our customers. We have developed internal procedures consistent with the National Privacy Principles outlined in the Australian Privacy Act 1988 and the Privacy Principles in the New Zealand Privacy Act 1993. This statement sets out our practices relating to information collection, use and disclosure.
We recommend you read through this policy carefully. If you have any queries, please Contact Us.
Personal information collected from customers will depend on the type of service provided.
We are sometimes required to collect personal information in the normal course of providing services for our customers.
These services include:
- Accepting customer orders
- Processing online purchases and payments
- Registering an online account
- Maintaining client books
- Processing credit card payments
- Ordering dry cleaning /repairs
- Arranging product holds
- Receiving prize application forms
- Recording customer accident details
- Processing cash refunds
Under these circumstances customers provide us with personal information such as their name, address, phone number, credit card details, email address etc.
Personal information collected from our customers is used to customise our services, plan product development and for communication purposes only. All information collected is safely and securely stored.
LINKING TO THIRD PARTY WEBSITE
When you click on links and banners on our website that take you to third-party websites, you will be subject to their privacy policies. While we support the protection of privacy on the internet, Laila & Spot Pty Ltd. cannot be held responsible for the actions of any third-party websites.
ACCESSING YOUR ONLINE INFORMATION
Personal information provided by you online can be requested and changed if the information provided is incorrect or out of date. If you still have questions, please Contact Us.
HOW TO ACCESS YOUR INFORMATION
Our 'open book' information policy means you can access all the information you have provided to us online and make any necessary changes. You can request to view your information in writing to Laila & Spot Customer Service or by contacting us on +61 3 9497 3013. We welcome your feedback to correct any inaccuracies.
We understand the importance of your information and we treat it as strictly confidential. We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.